We are constantly aiming for easy access to order spare parts and get all the needed information online. Right now we have the web shop e-connect available for all our certified dealers. Increasing our online presence is something we are continuously working at.
We strive to be best inclass with every brand and have a sustainable growth with the help of competitive and high quality products. Every brand has a unique market approach and to be first in mind first in choice for every segment is our goal. We put our customers and dealers in focus to assure that we are a professional and sustainable organization to work with. To keep the small company feeling is important, this means take the positive synergies from the big organization but work as a small company with personal relationships, trust and quick support.
The service training needs to be done locally. Some special training can be localized at a product company but in general the training should be organized locally by the service organization. If you are a certified dealer you should have a service training in order to follow up on the latest news at least once per year.
If your brand has BP (Business Portal), you can find these resources under the same link for the as above answer. There you will find a power point presentation for the brand, which can be used at customer visits, as well as other useful materials.